Terms of service

Terms of Service

Last Updated: August 27, 2026

Welcome to Pellucem.

These Terms of Service (“Terms”) govern your access to and use of our website and any products, content, features, services, and shopping experiences made available by Pellucem.

Pellucem is operated by Duyou Tonghui E-Commerce (Hubei) Co., Ltd.

Throughout these Terms, “Pellucem,” “we,” “us,” and “our” refer to Duyou Tonghui E-Commerce (Hubei) Co., Ltd., operating under the Pellucem brand.

By accessing or using our website, placing an order, or otherwise using our services, you agree to be bound by these Terms, subject to any rights that cannot legally be waived or limited.

Please read these Terms carefully before using our services.

1. Eligibility & Use of Our Website

By using our website or purchasing products from Pellucem, you represent that you are legally capable of entering into a binding agreement or are using our services with any permission or supervision required under applicable law.

You may use our website and services only for lawful purposes.

You are responsible for ensuring that the information you provide to us is accurate, complete, and current.

You must not use our website or services in any manner that violates applicable laws, infringes the rights of others, or interferes with the operation or security of our website.

2. Product Information

We make reasonable efforts to present product information accurately and clearly.

This may include:

  1. Product descriptions
  2. Product photographs
  3. Colors
  4. Features
  5. Specifications
  6. Ingredients, where applicable
  7. Directions for use
  8. Warnings and precautions
  9. Pricing
  10. Packaging information

However, the appearance of products displayed on a screen may differ slightly from the physical product due to factors such as:

  1. Screen settings
  2. Device displays
  3. Lighting conditions
  4. Photography
  5. Manufacturing variations
  6. Product updates
  7. Packaging changes

Product packaging, labeling, ingredients, or other information may occasionally change.

Where ingredients, directions, warnings, or safety information are relevant, you should review the information provided with the physical product before use.

3. Beauty, Skincare & Personal-Care Disclaimer

Beauty, skincare, cosmetic, and personal-care products may produce different experiences or results for different individuals.

Results may vary depending on factors including:

  1. Skin type
  2. Skin sensitivity
  3. Age
  4. Environment
  5. Lifestyle
  6. Frequency of use
  7. Application method
  8. Other individual characteristics

Unless expressly stated otherwise, information available through Pellucem is provided for general informational purposes only.

Our website content is not intended to constitute medical advice, diagnosis, or treatment.

If you have allergies, sensitivities, an existing medical or skin condition, are pregnant or nursing, take medication, or have concerns about whether a particular product is appropriate for you, you should consider consulting an appropriate healthcare professional before use.

Where appropriate, consider performing a patch test before introducing a new cosmetic or skincare product into your routine.

Discontinue use if irritation, discomfort, or an unexpected reaction occurs.

Seek appropriate medical advice if symptoms are severe, persistent, or concerning.

4. Orders

Submitting an order through Pellucem constitutes an offer to purchase the products included in your order.

After placing an order, you may receive an order confirmation.

Receipt of an order confirmation does not necessarily mean that your order has been finally accepted if additional verification or processing is reasonably required.

Subject to applicable law, we may refuse, limit, or cancel an order where reasonably necessary, including in circumstances involving:

  1. Suspected fraud
  2. Unauthorized transactions
  3. Payment authorization issues
  4. Inventory errors
  5. Obvious pricing errors
  6. Technical errors
  7. Shipping restrictions
  8. Incomplete or incorrect customer information
  9. Suspected misuse of promotions
  10. Suspected unauthorized resale activity

If we cancel an order after payment has already been collected, the applicable amount will be refunded in accordance with applicable law and our policies.

5. Pricing & Product Availability

Product prices are displayed in the currency indicated during your shopping experience.

Prices, promotions, discounts, product availability, and product offerings may change from time to time without prior notice, subject to applicable law.

Taxes, shipping charges, duties, customs fees, or other applicable charges may be displayed or communicated during checkout where required.

We make reasonable efforts to ensure that pricing information is accurate.

If an obvious pricing, typographical, or technical error occurs, we reserve the right to correct the error and take appropriate action consistent with applicable law.

6. Payments

You agree to provide accurate, current, and complete billing and payment information when placing an order.

Payments may be processed by authorized third-party payment service providers.

Available payment methods may vary depending on:

  1. Your location
  2. Your selected currency
  3. The value of the transaction
  4. The payment services available at checkout

Third-party payment providers may process payment information in accordance with their own terms and privacy policies.

We may receive limited transaction information necessary to process and manage your order.

7. Shipping & Delivery

Shipping and delivery are subject to our applicable Shipping & Delivery Policy.

Delivery timing may be affected by factors including:

  1. Destination
  2. Shipping carrier operations
  3. Customs procedures
  4. Local delivery conditions
  5. Weather
  6. Transportation networks
  7. Public holidays
  8. Events outside our reasonable control

Unless expressly stated otherwise, estimated delivery dates provided by shipping carriers are estimates and are not guaranteed delivery dates.

Where required by applicable law, we will provide appropriate notices, cancellation options, refunds, or other remedies in connection with qualifying shipment delays.

Customers are responsible for providing complete and accurate shipping information when placing an order.

8. Returns, Refunds & Exchanges

Returns, refunds, exchanges, and order cancellations are governed by our Return & Refund Policy and applicable consumer-protection laws.

Because beauty, skincare, cosmetic, and personal-care products may be hygiene-sensitive, certain products may not be eligible for return after they have been opened, used, tested, worn, or unsealed.

Please review our Return & Refund Policy carefully before requesting a return.

9. Product Use & Safety

You are responsible for using Pellucem products in accordance with:

  1. Their intended purpose
  2. Product directions
  3. Ingredient information
  4. Safety warnings
  5. Storage instructions
  6. Other information provided with the product

Do not use a product if you know or reasonably suspect that you are allergic or sensitive to an ingredient or material contained in that product.

You should discontinue use if an adverse or unexpected reaction occurs.

Pellucem is not responsible for improper use of products to the extent permitted by applicable law.

10. Intellectual Property

Unless otherwise stated, content made available through Pellucem may be owned by or licensed to Pellucem and protected by applicable intellectual-property laws.

This may include:

  1. The Pellucem name
  2. Logos
  3. Brand elements
  4. Product photographs
  5. Graphics
  6. Videos
  7. Written content
  8. Product descriptions
  9. Website layouts
  10. Designs
  11. Promotional materials
  12. Other original content

Except where permitted by law or authorized by us in writing, you may not reproduce, modify, distribute, publish, display, sell, license, commercially exploit, or create derivative works from protected Pellucem content.

Nothing in these Terms grants you ownership rights in our intellectual property.

11. Reviews, Feedback & User Content

If you submit reviews, photographs, videos, comments, testimonials, suggestions, feedback, or other content to Pellucem, you represent that you have the necessary rights and permissions to provide that content.

You must not submit content that is:

  1. Fraudulent
  2. Unlawful
  3. Defamatory
  4. Threatening
  5. Abusive
  6. Misleading
  7. Infringing
  8. Malicious
  9. Obscene or inappropriate
  10. In violation of another person's rights
  11. Otherwise prohibited by applicable law

Subject to applicable law, we may moderate, reject, remove, or restrict content that violates these requirements.

12. Third-Party Services

Our website may use or provide access to third-party services.

These may include:

  1. Payment processors
  2. Shipping carriers
  3. Fulfillment providers
  4. Analytics providers
  5. Marketing platforms
  6. Advertising services
  7. Social-media platforms
  8. Customer-service providers
  9. Hosting providers
  10. Other technology providers

Third-party services are operated independently and may be subject to their own terms, conditions, and privacy policies.

Pellucem does not control independent third-party services and is not responsible for their practices except where responsibility cannot legally be excluded.

13. Prohibited Uses

You may not use our website or services to:

  1. Violate applicable law
  2. Commit or facilitate fraud
  3. Infringe intellectual-property rights
  4. Transmit malware, viruses, or malicious code
  5. Attempt unauthorized access to systems or accounts
  6. Circumvent website security measures
  7. Interfere with the operation of our website
  8. Collect or harvest information unlawfully
  9. Submit deliberately false information
  10. Abuse discounts, promotions, or customer programs
  11. Conduct unauthorized automated scraping
  12. Impersonate another person or entity
  13. Interfere with another customer's use of our services
  14. Engage in conduct that may damage Pellucem or its customers

We may restrict or terminate access where reasonably necessary to protect our website, customers, services, or business.

14. Website Availability

We aim to provide a reliable and accessible shopping experience.

However, we do not guarantee that our website or services will always operate without interruption, delay, technical error, or temporary unavailability.

We may occasionally:

  1. Perform maintenance
  2. Update website functionality
  3. Modify features
  4. Correct technical issues
  5. Temporarily restrict access where reasonably necessary

Nothing in this section limits any rights or remedies that cannot legally be excluded.

15. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website, services, content, and products are provided subject to applicable warranties, limitations, and consumer-protection requirements.

We do not guarantee that:

  1. Our website will always operate without interruption
  2. Every website feature will always be available
  3. Every product will produce the same result for every individual
  4. Website content will always be free from technical errors

Nothing in these Terms excludes or limits any warranty, guarantee, consumer right, or remedy that cannot legally be excluded or limited.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Pellucem and Duyou Tonghui E-Commerce (Hubei) Co., Ltd. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of our website, services, or products where such liability may lawfully be excluded or limited.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Your statutory consumer rights remain unaffected where applicable.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, damages, or claims resulting directly from:

  1. Your unlawful use of our website
  2. Your material violation of these Terms
  3. Your infringement of another person's rights
  4. Your fraudulent or abusive conduct

This provision applies only to the extent enforceable under applicable law.

18. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or enforced to the maximum extent permitted by law.

The remaining provisions will continue to remain in effect.

19. Suspension & Termination

We may suspend, restrict, or terminate access to certain services where reasonably necessary because of:

  1. Suspected fraud
  2. Abuse
  3. Security concerns
  4. Unlawful conduct
  5. Material violation of these Terms
  6. Conduct that threatens our website, customers, or business

Termination does not affect rights, obligations, or liabilities that arose before termination where those rights or obligations appropriately survive.

20. Governing Law & Consumer Rights

These Terms are governed by the laws applicable to the operation of Pellucem, subject to applicable conflict-of-law principles and any mandatory consumer rights available in your jurisdiction.

Nothing in these Terms is intended to deprive a consumer of rights or protections that cannot legally be waived, restricted, or excluded.

Where applicable consumer-protection law provides greater protection than these Terms, those mandatory legal protections will apply.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

  1. Our products
  2. Our services
  3. Our website
  4. Business operations
  5. Technologies
  6. Legal or regulatory requirements

When we update these Terms, the revised version will be published with an updated “Last Updated” date.

Your continued use of our services after updated Terms become effective may constitute acceptance of the revised Terms where permitted by applicable law.

We encourage you to review these Terms periodically.

22. Related Policies

These Terms should be read together with other applicable Pellucem policies, including our:

  1. Privacy Policy
  2. Your Privacy Choices page
  3. Return & Refund Policy
  4. Shipping & Delivery Policy
  5. Other policies displayed on our website

If there is a conflict between these Terms and a mandatory requirement of applicable law, the applicable legal requirement will control.

23. Company & Contact Information

Pellucem is operated by:

Duyou Tonghui E-Commerce (Hubei) Co., Ltd.

Company Information

Brand Name
Pellucem

Company Name
Duyou Tonghui E-Commerce (Hubei) Co., Ltd.

Registered Address
Room 2-403, Building 18, No. 9 Caihong North Road, Huahu Subdistrict, Huangshigang District, Huangshi City, Hubei Province, China

Contact Information
+86 15561258547

Email
support@pellucem.com

For questions regarding these Terms of Service, your order, or our services, please contact our Customer Care team using the email address above.

Pellucem

Beauty, Naturally Refined.