Contact Us
Contact Us
We’re Happy to Help
At Pellucem, we want every part of your shopping experience to feel simple, clear, and supported.
Whether you have a question about one of our home essentials, need help with an existing order, or would like more information about Pellucem, our Customer Care team is here to assist you.
Customer Care
Email
support@pellucem.com
Contact Number
+1 303-489-0145
We aim to respond to all customer enquiries as quickly as reasonably possible.
Please note that response times may be longer during weekends, public holidays, promotional periods, product launches, or times of unusually high enquiry volume.
Order Enquiries
If you are contacting us about an existing order, please include the following information in your message:
- Your full name
- Your order number
- The email address used when placing your order
- A brief description of your question or concern
Providing these details helps our Customer Care team identify your order and assist you more efficiently.
Returns & Refunds
If you would like to request a return or have a question about a refund, please review our Return & Refund Policy before contacting Customer Care.
Return eligibility may depend on the condition of the item, the type of product, the date of delivery, and other requirements described in our Return & Refund Policy.
Please contact our Customer Care team before sending any product back to us.
Returns sent without prior authorization or return instructions may not be accepted or processed.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains an item different from what you ordered, please contact us as soon as possible.
Email
support@pellucem.com
When contacting us, please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product
- Clear photographs of the packaging, where relevant
Our Customer Care team will review the information provided and advise you on the appropriate next steps.
Product Questions
If you have questions about a Pellucem product, including its features, materials, dimensions, intended use, care instructions, or other product information, please feel free to contact us before placing your order.
We are happy to help you better understand our products so you can make a more informed choice for your home and everyday needs.
Email
support@pellucem.com
Business & Partnership Enquiries
For business opportunities, brand partnerships, creator collaborations, influencer enquiries, or other professional matters, please contact us at:
Email
support@pellucem.com
Please include a brief introduction and relevant details about your enquiry so our team can review your request appropriately.
Company Information
Brand Name
Pellucem
Company Name
ZenithAudio LLC
Registered Address
17835 E Ada Dr, Aurora, CO 80017, United States
Contact Information
+1 303-489-0145
Email
support@pellucem.com
Website
www.pellucem.com
Customer Support Hours
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET, UTC−5 / UTC−4 during Daylight Saving Time)
Thank you for choosing Pellucem.
We appreciate your trust and look forward to helping make your everyday home experience feel simpler, more comfortable, and more thoughtfully designed.
Pellucem — Designed for a more effortless everyday life.